Privacy Policy

Early Access & Founding User Notice

Korla is currently in an early access launch phase. Features, availability, data practices, and platform functionality may change as the product develops. Founding users and early access members acknowledge that the platform is actively being built and improved.

We are committed to transparency throughout this process. Any material changes to how we handle your data will be communicated in accordance with this Privacy Policy. Your continued use of Korla during the early access period constitutes acceptance of any updates made during this phase.

1. Information We Collect

We may collect information you provide directly to us, as well as information collected automatically when you use our platform.

Information you provide to us

This may include:

• Your name
• Email address
• Company name
• Job title
• Account login credentials
• Billing and payment information
• Team member details you add to your workspace
• Preferences, settings, and onboarding responses
• Messages or support requests you send to us

Workspace content

Because Korla is a Business Operating System, you may choose to add business information and operational content to your workspace. This may include:

• Tasks, projects, goals, and milestones
• KPIs, dashboard selections, metrics, and performance data
• Client, lead, vendor, or partner information
• Invoices, expenses, revenue details, and other business records
• Team assignments, capacity details, notes, and internal workflows
• Files, documents, forms, or other materials you upload or connect to Korla

Information collected automatically

When you use Korla, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Usage data and interaction history
• Session activity
• Referral URLs
• Date and time stamps
• Cookies and similar tracking technologies

Payment information

If Korla offers paid plans, subscriptions, upgrades, or paid services, payment and billing information may be collected and processed by a third-party payment processor. Korla does not intend to store complete credit card numbers or full payment account details on its own servers.

Information from integrations or third parties

If you connect third-party tools or services to Korla, we may receive limited information needed to support those integrations, subject to the permissions you grant.

2. How We Use Your Information

We use the information we collect to operate, improve, and protect Korla. Specifically, we may use your information to:

• Create and manage your account
• Provide access to the Korla platform and its features
• Personalize your dashboard and workspace experience
• Process transactions and manage subscriptions
• Communicate with you about your account, updates, and service-related notices
• Respond to customer service requests and provide support
• Improve our products, features, and user experience
• Monitor usage trends and platform performance
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our terms

AI, automation, and operational intelligence

Korla may use workspace content, onboarding responses, account settings, usage activity, and connected business information to power dashboards, summaries, recommendations, workflows, automations, task suggestions, KPI displays, and other operational intelligence features within your account.

Unless clearly disclosed otherwise, Korla does not use your private workspace content to train external artificial intelligence models. If this practice changes, we will update this Privacy Policy and provide notice where required by applicable law.

3. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following circumstances:

Service providers

We may share information with trusted vendors and service providers who help us operate Korla, such as hosting providers, analytics vendors, payment processors, communication tools, email delivery services, customer support platforms, security providers, and other operational tools.

Payment processors

If you purchase a subscription or paid service, payment information may be shared with or collected directly by third-party payment processors for billing, fraud prevention, tax, receipt, and transaction processing purposes.

Integrated services

If you connect Korla to third-party tools, integrations, calendars, email systems, storage platforms, or business applications, we may share or receive information as necessary to enable the connection and provide the requested functionality.

Legal compliance

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, users, or the public.

Business transfers

If Korla is involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction.

Workspace sharing between users

If you invite team members, employees, clients, or other users to your Korla workspace, you are responsible for ensuring those individuals are aware of and agree to the applicable data practices governing the workspace. Information shared within your workspace may be visible to other authorized workspace members based on the permissions you configure.

With your direction or consent

We may share your information with third parties when you request it, authorize an integration, or otherwise consent to the sharing.

All third parties that process data on our behalf are expected to use appropriate safeguards and only use the data as necessary to provide services to Korla.

4. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Encryption in transit
• Secure authentication practices
• Role-based access controls
• Audit and monitoring systems
• Secure infrastructure and hosting practices

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

Security incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, respond, and notify affected users or authorities when required by applicable law.

Platform availability

Korla does not guarantee uninterrupted, error-free, or continuous access to the platform. We reserve the right to modify, suspend, or discontinue any part of the platform at any time with or without notice. We will make reasonable efforts to provide advance notice of planned maintenance or significant changes where possible.

5. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct or update your information
• Delete your personal information
• Export certain account data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

You can update some of your information directly through your account settings. To exercise any additional rights, please contact us at privacy@korla.co.

If you no longer wish to receive promotional emails from us, you may unsubscribe using the link in those emails.

Legal bases for processing

Where required by applicable law, we process personal information based on one or more legal bases, including performance of a contract, our legitimate business interests, your consent, compliance with legal obligations, and protection of rights, safety, and security.

State and international privacy rights

Residents of certain states or countries may have additional privacy rights under applicable privacy laws. These rights may include the right to know what personal information is collected, request correction or deletion, receive a copy of certain data, opt out of certain processing activities, or appeal a denied privacy request.

Korla does not sell personal information. If we ever engage in activity that is considered a "sale" or "sharing" of personal information under applicable law, we will provide the required notices and opt-out mechanisms.

6. International Data Transfers

Your information may be stored and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

Where applicable, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards and that your information remains protected in accordance with this Privacy Policy.

7. Data Retention

We retain your information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need personal information for these purposes, we will delete it or anonymize it, unless retention is required by law.

Workspace content retention

Workspace content may be retained for as long as your account remains active or as needed to provide Korla services. If your account is deleted, certain workspace content may be deleted, anonymized, or retained for a limited period where necessary for backups, legal compliance, fraud prevention, dispute resolution, or legitimate business purposes.

Account inactivity

Korla reserves the right to deactivate or delete accounts that have been inactive for an extended period. We will provide reasonable notice by email before taking any action on inactive accounts. Users may reactivate their account or export their data before deactivation occurs.

8. Cookies and Tracking Technologies

Korla may use cookies, pixels, and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how users interact with the platform
• Improve functionality and performance
• Support analytics and reporting

You can typically control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the platform.

Advertising and analytics

Korla may use analytics or performance tools to understand how visitors use our website and platform. If Korla uses advertising pixels, retargeting, or cross-context behavioral advertising in the future, we will provide any notices, consent options, or opt-out choices required by applicable law.

9. Third-Party Services and Links

Korla may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any information.

Vendor and support tools

Korla may rely on third-party platforms for website hosting, payment processing, email delivery, analytics, customer support, security, file storage, communications, CRM, and operational services. These providers may process limited information only as needed to help us provide and improve Korla.

10. Children's Privacy

Korla is intended for business and professional use and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete that information.

11. User Responsibilities

You are responsible for maintaining the confidentiality of your account login credentials, using strong passwords, managing team permissions, and ensuring that any information you enter, upload, connect, or share through Korla is information you have the right and authority to process.

You are also responsible for reviewing access permissions for your workspace users and promptly notifying Korla if you believe your account or workspace has been accessed without authorization.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

If we make material changes, we will notify you by updating the "Last updated" date above and, where appropriate, by providing additional notice through the platform or by email. Your continued use of Korla after changes become effective means you accept the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Korla
Legal Entity: Elite Business Operations LLC
Jurisdiction: Elite Business Operations LLC is registered in the Commonwealth of Virginia, United States.
Website: korla.co
Email: privacy@korla.co